|
At Stamps.com, your satisfaction is our number one concern. If you are not satisfied with the quality of your order, you may return any unopened and unused item(s) (in the original packaging) purchased from our website within 30 days of your original order date for your money back. Shipping and handling costs are not refundable and returns shipped C.O.D. or postage due will not be accepted.
PhotoStamps gift codes purchased through third party retailers are subject to the retailer’s return policy. If you are not satisfied with the quality of your order, you may return any complete sheets paid for with a gift code within 30 days of your original order date and we will reprint the order. Items ordered through the PhotoStamps.com website and paid for with gift codes are not eligible for a cash refund.
In the case of a defective item, Stamps.com will honor the applicable warranty period if it exceeds 30 days. In such an event, please contact Customer Support. All sales of clearance, discontinued, or retired items are final, they cannot be returned for refund.
Stamps.com is not responsible for return packages not received. In order to prevent lost packages and ensure we receive your return we strongly recommend that you purchase delivery confirmation. We regret we cannot issue a refund unless we have actually received your return or you can provide proof of delivery.
To receive a refund or to exchange an item, please follow the instructions on our returns / exchange form.
Return Customized Products Only
(i.e. PhotoStamps, Photo NetStamps, etc…)
Return / Exchange Store Items
(i.e. Original NetStamps, Envelopes, etc…)
The Stamps.com Terms and Conditions govern the use of our website.
View Terms and Conditions
Before placing an order for any custom products you must agree to our Image Content Restrictions.
View Image Content Restrictions
At Stamps.com we take your privacy seriously.
View Privacy Policy
We guarantee you low prices on items in our Store.
View Low Price Guarantee Policy
Should you choose not to receive news of our exciting developments and products, uncheck the box during the registration process or click "unsubscribe" at the bottom of any of our emails. You will still receive e-mails related to an order if you unsubscribe from our marketing communications.
Change Communication Preferences
|
|
We are committed to protecting intellectual property. Each user of Stamps.com is required by law and by our Terms and Conditions to own the right to or to obtain permission to use any image to create Postage. If you believe your intellectual property or other legal rights ("Intellectual Property") have been infringed, please contact us at the following address.
Customer Service
ATTN: IP Protection
Stamps.com Inc.
12959 Coral Tree Place
Los Angeles, CA 90066
Fax: (310) 482-5900
Email: ip@stamps.com
Please provide us with the following and any other relevant information which we may use to evaluate your claim as well as forward to the alleged infringer:
- Identify the Intellectual Property that you claim has been infringed;
- Provide a photocopy or scanned image of the allegedly infringing Postage for identification purposes;
- Provide your address, telephone number, and email address;
- Provide a statement that (i) you have a good faith belief that the disputed use is not authorized by the Intellectual Property owner, its agent, or the law, (ii) the information you have provided to us is accurate, and (iii) you are the owner of the Intellectual Property involved or you are authorized to act on behalf of that owner; and
- Provide your physical or electronic signature
|
